A better guest welcome starts before arrival

A warm welcome begins before your guest reaches the front door. Clear, well-timed information helps guests settle in and gives hosts fewer repeated questions to answer.

Make the arrival easy

Keep the essentials together: the property address, arrival time, parking details and the steps for getting inside. Read your instructions as if you were arriving for the first time, with a suitcase in one hand and a phone in the other.

• Use short steps in the order the guest will follow them.
• Add a clear photo or video when a door, gate or lockbox is difficult to recognise.
• Check that access instructions are current before every stay.

Give useful answers a home

A guest portal can bring your Wi-Fi details, appliance guides, house information and local recommendations together. Place a QR code where guests will notice it, and explain what they can find when they scan.

Start with the questions you answer most often. A short video showing how to use the heating or find the bins can be easier to follow than a long message.

Keep the first day simple

Guests do not need every detail at once. Lead with the information that helps them arrive, connect and feel comfortable. Keep less urgent recommendations and optional extras available for when they want them.

Review what guests ask

Repeated questions are useful feedback. If several guests miss the same instruction, improve its location, wording or supporting photo. A guest portal works best when it stays as current as the property itself.

Before the next arrival: scan your own QR code, open each important guide on your phone and check that a first-time visitor can follow it.